PROFESSIONAL TELEPHONE SALES SKILLS COURSE- 6 CPD Points. One day course
Who is it for? Our Professional Telephone Sales Skills Course is the perfect fit for Medical Representative, Marketing staff and any related sales focused staff in the medical industry whether starting out or looking to develop more confidence in their role. What is it about? It is a one day basic or two-day advance course to equip you with the key skills needed to perform the telephone element of the medical representative/sales role confidently and knowledgeably, providing a range of practical activities for applied learning. What will they get out of it? The confidence to maximize on the job results.

Overview
Who is it for? Our Professional Telephone Sales Skills Course is the perfect fit for Medical Representative, Marketing staff and any related sales focused staff in the medical industry whether starting out or looking to develop more confidence in their role. What is it about? It is a one day basic or two-day advance course to equip you with the key skills needed to perform the telephone element of the medical representative/sales role confidently and knowledgeably, providing a range of practical activities for applied learning. What will they get out of it? The confidence to maximize on the job results.
Objectives
  • Identify the personal attributes and skills of motivated sales personnel
  • Clarify the steps to prepare for the opening sales call
  • Design clear messages, questions, benefits and scripts
  • Apply objection handling techniques to the selling process
  • Create a list of closing techniques
  • Collect crucial tips on leaving voicemail messages
  • Reveal the communication skills required to handle cold calling and the sales process
  • Create compelling messages to grab the attention of decision makers and unveil their needs
  • Create a success mindset
  • Apply the learning using role play
More Details
PROFESSIONAL TELEPHONE SALES SKILLS COURSE
Our Professional Telephone Sales Skills Course is the perfect fit for medical staff who sell via the phone, be that in marketing, sales or in the Medical Representative role.
This course, taken as a one-day basic telephone selling course or two-days advance telephone selling course to equip you with the key skills needed to perform the telephone element of the medical representative/sales role confidently and knowledgeably.
This course provides both practical and theoretical application of learning.
By the end of the course you will have:
► Identify the personal attributes and skills of motivated sales personnel
► Clarify the steps to prepare for the opening sales call
► Design clear messages, questions, benefits and scripts
► Apply objection handling techniques to the selling process
► Create a list of closing technique
► Collect crucial tips on leaving voicemail message
► Reveal the communication skills required to handle cold calling and the sales process
► Create compelling messages to grab the attention of decision makers and unveil their needs
► Create a success mindset
► Apply the learning using role play
9am: Registration
9.30am:  Welcome, housekeeping, course objectives and an interactive warm up session including a review of pre course work
DAY 1
The Importance of Personal Motivation
► Your attitude matters
► Powerful physiology
► The personal attributes of a winning mindset
 
Morning Break (15 mins)

Preparation is Everything!
 ► The power of persuasion
► Preparing for your call
► Managing the gatekeeper
► MTa Activity – Communication skills
Lunch break (45 mins - 1 hour)
Creating Clear Messages
► Effective questioning
► WIIFM – Features & benefits
► Impactful scripts
Afternoon break (15 mins)
Closing the Deal
► Handling objections
► Closing techniques
► Using voicemail the right way
DAY 2
Communication Skills Required for the Sales Process
► The challenges of cold calling
► Social selling; a new way?
► Applying the 3 V’s of communication
Morning Break (15 mins)
Building Relationships
► How to build rapport
► How to grab attention by phone
► Identifying your customer’s needs
► Creating a value proposition
Lunch break (45 mins - 1 hour)
Being a Success in Telephone Sales
► MTa Activity – Our Success
► The success mind-set
Afternoon break (15 mins)
Preparing for the Sales Environment
► Role play
► Evaluate your calls
Summary, review objectives, Q&A, course reflection and certificate
Close 16:30 – 17.00