Professional Communication Skills with Patients for Doctors- 6 CPD Points. One day course
As a healthcare professional you know there are a number of patient expectations you need to meet. A small number of those include: 1. Explaining a diagnosis or treatment. 2. Involving the patient in the decision-making process. 3. Communicating with relatives. 4. Communicating with other health care professionals. 5. Breaking good or bad news. Truth is, as a healthcare professional communication is the essential connecting tool between all the relationships you build, internally and externally. It is not something to be left to chance. At the International Medical Training Academy we offer our ‘Professional Communications Skills with Patients for Doctors’ course to support doctors in developing their communication skills with patients to build more open and honest relationships. For more information download our course timetable.

Overview
As a healthcare professional you know there are a number of patient expectations you need to meet. A small number of those include: 1. Explaining a diagnosis or treatment. 2. Involving the patient in the decision-making process. 3. Communicating with relatives. 4. Communicating with other health care professionals. 5. Breaking good or bad news. Truth is, as a healthcare professional communication is the essential connecting tool between all the relationships you build, internally and externally. It is not something to be left to chance. At the International Medical Training Academy we offer our ‘Professional Communications Skills with Patients for Doctors’ course to support doctors in developing their communication skills with patients to build more open and honest relationships. For more information download our course timetable.
Objectives
  • Define communication.
  • Introduce the communication process model.
  • Identify the factors that affect communication & behaviour.
  • Identify the 3 key components of communication and their impact – 3 V’s.
  • Discuss the different types of listening and their relevance in patient interaction.
  • Review the main question types and when they are most effective.
  • Clarify the differences between dialogue & rapport, empathy & sympathy and their role in patient  communication .
  • Utilize reframing methods & cultural awareness in patient communication.
  • Discuss the perception of time following stress and the 5 stages of grief.
  • Role play delivering bad news to patients.
  • Introduction to the problem solving Z Model.
  • Incorporate the 6 principles of persuasion.

More Details
PROFESSIONAL COMMUNICATION SKILLS WITH PATIENCE FOR DOCTORS
Our Professional Communication Skills with Patients for Doctors Course is the perfect fit for Doctors and Clinicians who wish to develop their communication skills with patients to build more open and honest relationships.
The course will provide tried and tested frameworks and practical application of communication skills to develop meaningful patient, doctor relationships.
By the end of the course you will be able to:

► Define communication
► Introduce the communication process model
► Identify the factors that affect communication & behaviour
► Identify the 3 key components of communication and their impact
► Discuss the different types of listening and their relevance in patient   interaction
► Review the main question types and when they are most effective
► Clarify the differences between dialogue & rapport, empathy & sympathy and their role in patient communication
► Utilize reframing methods & cultural awareness in patient communication
► Discuss the perception of time following stress and the 5 stages of grief
► Role-play delivering bad news to patients
► Introduction to the problem solving Z Model
► Incorporate the 6 principles of persuasion
9am: Registration
9.30am:  Welcome, housekeeping, course objectives and an interactive warm up session including a review of pre course work
Defining Communication & Its Role In Healthcare
► Pre-coursework review
► Define communication
► Introduce the communication process model
► Identify the factors that affect communication & behavior
► Identify the 3 key components of communication and their impact
Morning Break (15 mines)
Listening and Questioning
► Discuss the different types of listening and their relevance in patient   interaction
► Review the main question types and when they are most effective
Lunch break (45 mins)
Rapport Building, Cultural Awareness & Time Related Stress

► Clarify the differences between dialogue & rapport, empathy & sympathy and their role in patient communication
► Utilize reframing methods & cultural awareness in patient communication
► Discuss the perception of time following stress and the 5 stages of grief
Afternoon break (15 mines)
Delivering Bad News, Problem Solving & Persuasion
 ► Role-play delivering bad news to patients
 ► Introduction to the problem solving Z Model
 ► Incorporate the 6 principles of persuasion
Summary, review objectives, Q&A, course reflection and certificates

Close: 17:00