Professional Communication Skills with Patients for Nurses - 6 CPD Points / One day course
Our Professional Communication Skills with Patients for Nurses Course is the perfect fit for Nurses who wish to develop rapport building skills, display empathy and build trust with their patients. The course will provide practical application of communication skills to develop meaningful patient, nurse relationships.

Overview
Our Professional Communication Skills with Patients for Nurses Course is the perfect fit for Nurses who wish to develop rapport building skills, display empathy and build trust with their patients. The course will provide practical application of communication skills to develop meaningful patient, nurse relationships.
Objectives
  • Define communication 
  • Identify the factors that affect communication & behaviour 
  • Identify the 3 key components of communication & their impact 
  • Discuss the importance of listening & the role it plays in patient care   
  • Review question types and their effectiveness
  • MTa Activities to reinforce learning  
  • Clarify the meaning of empathy and its importance in patient care 
  • Create a step by step plan for building rapport with patients  
  • Discuss the importance of trust and how to build it
More Details
PROFESSIONAL COMMUNICATION SKILLS WITH PATIENCE FOR NURSES
Our Professional Communication Skills with Patients for Nurses Course is the perfect fit for Nurses who wish to develop rapport building skills, display empathy and build trust with their patients.
The course will provide practical application of communication skills to develop meaningful patient, nurse relationships.
By the end of the course you will be able to:
► Define communication
► Identify the factors that affect communication & behaviour
► Identify the 3 key components of communication & their impact
► Discuss the importance of listening & the role it plays in patient care
► Review question types and their effectiveness
► MTa Activities to reinforce learning
► Clarify the meaning of empathy and its importance in patient care
► Create a step by step plan for building rapport with patients
► Discuss the importance of trust and how to build it
9am: Registration
9.30am:  Welcome, housekeeping, course objectives and an interactive warm up session including a review of pre course work

 Defining Communication & its Role in Healthcare
► Pr-coursework review
► Define communication
► Identify the barriers to communication
► Identify the 3 key components of communication and their impact
► Review a simple framework for utilizing non verbal communication with patients
 Morning Break (15 min)
Listening and Questioning
► Discuss the characteristics of different listening types & their relevance in patient interactions
►Evaluate your listening skills
► Review the main question types & when they are most effectively used
Lunch break (60 mins)
Communication Activities to Develop Self & Other Awareness
► MTa activity 1
► MTa activity 2
► Self reflection
Afternoon break (15 mins)
Empathy, Rapport Building & Trust
► Practice the use of empathy in any patient/nurse scenario
► Create a rapport building plan to embed behaviours in workplace
► Review the TRUST framework
Summary, review objectives, Q&A, course reflection and certificates
Close: 16:30 – 17:00