MEDICAL REPRESENTATIVE SKILLS-12 CPD Points. One day course
Who is it for? Our Medical Representative Skills Course is the perfect fit for Medical Representatives and any related sales focused roles in the medical industry whether starting out or looking to develop more confidence in their role. What is it about? It is a two-day course to equip you with the key skills needed to perform the medical representative/sales role confidently and knowledgeably, providing a range of practical activities for applied learning. What will they get out of it? The confidence to maximize on the job results.

Overview
Who is it for? Our Medical Representative Skills Course is the perfect fit for Medical Representatives and any related sales focused roles in the medical industry whether starting out or looking to develop more confidence in their role. What is it about? It is a two-day course to equip you with the key skills needed to perform the medical representative/sales role confidently and knowledgeably, providing a range of practical activities for applied learning. What will they get out of it? The confidence to maximize on the job results.
Objectives
  • Gain an in-depth understanding for the medical function and role
  • Apply a set of core skills dedicated to the medical rep (Technical knowledge, Relationship, Selling)
  • Adopt effective communication, negotiation, customer service, and team skills
  • Demonstrate on how to increase sales through effective customer services
  • Adopt Key Performance Indicators (KPI’s) for medical rep and technology contribution
More Details
MEDICAL REPRESENTATIVE SKILLS
Our Medical Representative Skills Course is the perfect fit for Medical Representatives and medical sales orientated personnel who wish to develop more confidence in their role.
The role of the medical representative requires excellent levels of confidence, sales ability and communication skills. This 2-day course will equip you with the key skills needed to perform the medical representative/sales role confidently and knowledgeably, providing a range of practical activities for applied learning.
By the end of the course you will have:
► Gained an in-depth understanding for the medical function and role
► Applied a set of core skills dedicated to the medical rep (Technical   knowledge, Relationship, Selling)
► Adopted effective communication, negotiation, customer service, and team skills
► Demonstrated how to increase sales through effective customer service
► Adopted Key Performance Indicators (KPI’s) for medical rep and technology contribution
9am: Registration
9.30am:  Welcome, housekeeping, course objectives and an interactive warm up session including a review of pre course work
DAY 1
Medical Rep Function & Role
► What are the responsibilities?
► What do they do?
► what do they sell?
► Who’s their target?
► Where do they sell?
Morning Break (15 mins)
Triple Core Skills
► Technical knowledge
► Interpersonal skills
► Sales ability
Lunch break (45 mins - 1 hour)
Selling
► Selling philosophy
► Selling process
► Selling strategies
Afternoon break (15 mins)
Selling Methods
► Case studies with a focus on 3 key selling methods
► Recap day one, prepare for day 2
DAY 2
Interpersonal Skills
► Communication skills
► Communication cycle
► Customer service skills
► Physical impact of communication
Morning Break (15 mins)
Negotiation & Teamwork Skills
► 5 steps to negotiating successfully
► 4 negotiating techniques
► The role of team work in the MR role
Lunch break (45 mins - 1 hour)
Using Customer Service to Aid Selling
► Customer service facts you need to know!
► Defining good customer service
► Know your customer - types
► How to manage different customer situations effectively
► Using KPI’s to measure performance
Afternoon break (15 mins)
Practical Application of Med Rep Skills
► MTa sales activity
Summary, review objectives, Q&A, course reflection and certificates
Close 16:00-16:30