Communicating effectively with your team is essential! Why is that? They interact with your patients, visitors, internal and external customers on a daily basis. Whatever impression they are leaving reflects back on you.
In order to ensure everyone is delivering on service levels, role requirements and team needs, creating communication channels that allow for clear messages to be sent and received is critical; it is the cornerstone for all businesses, be they public or private sector.
the purpose of standards & specification
the different types of quality standards
the costs related to quality standards
the perceived, expected & actual standards being achieved
the basic tools of quality standardisation
quality standard charts
% standardisation in the real centres