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Quality & Standardization- 6 CPD Points. One day course
Communicating effectively with your team is essential! Why is that? They interact with your patients, visitors, internal and external customers on a daily basis. Whatever impression they are leaving reflects back on you. In order to ensure everyone is delivering on service levels, role requirements and team needs, creating communication channels that allow for clear messages to be sent and received is critical; it is the cornerstone for all businesses, be they public or private sector.

Overview
Communicating effectively with your team is essential! Why is that? They interact with your patients, visitors, internal and external customers on a daily basis. Whatever impression they are leaving reflects back on you. In order to ensure everyone is delivering on service levels, role requirements and team needs, creating communication channels that allow for clear messages to be sent and received is critical; it is the cornerstone for all businesses, be they public or private sector.
Objectives
  • Explore the purpose of standards & specification
  • Define the different types of quality standards
  • Identify the costs related to quality standards
  • Review the perceived, expected & actual standards being achieved
  • Identify the basic tools of quality standardisation
  • Compare quality standard charts
  • Quality % standardisation in the real centres    
More Details